Retro-Line is an in pipe heating cable system designed to provide reliable freeze protection. Examples include but are not limited to:
- Lake and river water supply
- Well water supply including dug, drilled and artesian wells
- Building to building water supply
- Sump pump discharge pipes
- Commercial/ industrial pipe heating
- Large drains
- Suitable for jet pump and submersible pump applications
- Safe for use with metal and non-metal pipes
Suitable pipe types for Retro-Line include but are not limited to:
- Polyethylene (ID and OD controlled)
- ABS
- PVC
- PEX
- Copper
- Galvanized
- Ductile Steel
Retro-Line in-pipe heating cable can be found providing freeze protection in many of the following places:
- Homes, cottages, resorts and farms
- Municipal homes and buildings
- Mining and Exploration Camps/Outposts
- Commercial/ Industrial Facilities
Retro-Line is a unique high-quality product, which may be adapted to fit a variety of specialized applications not listed above. If you feel you have a special or unique application for Retro-Line please contact Heat-Line directly and speak with one of our knowledgeable product specialists.
Special Considerations:
Special considerations should be made if the pipe contains any fittings which the heating cable is expected to pass through. The heating cable is not engineered to insert and push around any 90-degree elbow fittings. Should you have any abrupt fittings that turn 90 degrees or more, they must be replaced with pipe to create sweeping bends which will allow the heating cable to pass through. In the event you have any straight couplers within the pipe, the heating cable should be able to pass through. It is however recommended to expose these fittings and check the inside to make sure there are no rough edges or burrs which may potentially injure the heating cable during installation. Any current fittings can be replaced with Heat-Line approved Philmac fittings if the suitability of the current fittings is a concern. If you have questions or apprehension about current fittings, contact Heat-Line and speak with a technician to help determine suitability and options.
As Retro-Line is an internal heating cable, special attention to the application should be planned prior to ordering a system. The length of the Retro-Line system can be adjusted if too long, however, it is important to note additional heating cable cannot be added if the original system is too short. Please see the MEASURING TIPS tab for important information.
Q – What is the difference between Retro-Line and Retro-DWS?
A – Retro-Line is a cCSAus and NSF/ ANSI 61 approved system for internally heat tracing potable water supply pipes and sump pump lines. Retro-DWS is designed for safe and approved installations inside non-pressurized septic pipes and or in large drains where mechanical protection of the heater is desired.
Q – What is the difference between Retro-Line and Retro-FM?
A – Retro-Line is a cCSAus and NSF/ ANSI 61 approved system for internally heat tracing small diameter potable water supply pipes and sump pump lines. Retro-FM is designed for safe and approved installations inside pressurized septic pipes and large diameter water supply pipes. The Retro-FM system is also cCSAus and NSF/ ANSI 61 certified, and is commonly recommended for potable water supply pipes 2 inch or greater in diameter.
Q – Will Retro-Line restrict the water flow in the pipe?
A – The Retro-Line in pipe heating cable system is designed for minimal if any impact on water flow through a pipe. In common water supply pipe applications, the Retro-Line system has been shown not to provide any measurable effect.
Q – Can Retro-Line be installed inside septic pipes?
A – No. Similar to other in pipe heating cable Retro-Line is not electrical certified to be installed inside septic pipes as methane gasses may be present. For septic pipe applications Heat-Line has developed the Retro-DWS for non-pressurized septic pipes and the Retro-FM for pressurized septic pipes.
Q – I have straight couplers in my pipe, will Retro-Line pass through?
A – In the event you have any straight couplers within the pipe, the in pipe heating cable should be able to pass through. It is however recommended to expose these fittings and check the inside to make sure there are no rough edges or burrs which may potentially injure the heating cable jacket. Any current fittings can be replaced with Heat-Line approved Philmac fittings if the suitability of the current fittings is a concern.
Q – I have elbows in my pipe, will Retro-Line pass through?
A – No. The heat cable for inside PVC pipe is not engineered to bend its way around any 90 degree or 45-degree elbow fittings. Should you have any abrupt elbow fittings, they must be replaced with pipe to create sweeping bends to allow the heating cable to pass.
Q – My pipe has sweeping bends along its length, will Retro-Line pass through?
A – Yes. The heating cable is engineered to bend its way through the pipe. As long the water supply pipe is making the sweeping bends without the need of an abrupt 90 or 45 degree pipe coupler the Retro-Line unit will pass.
Q – What length of Retro-Line can be pushed in the pipe?
A – It is not uncommon for a Retro-Line system to insert and push into a pipe for distances as long as 300 ft. (91m).
Q – What length of Retro-Line will I need?
A – The length of Retro-Line heating cable that will be required can change from application to application. In most applications, the entire pipe length is protected to prevent any chances the pipe could freeze further down the pipe. With help determining the total length required, please see the HOW TO MEASURE tab or contact Heat-Line to speak with a product specialist.
Q – What do I do if I have extra Retro-Line heating cable?
A – Care should be given when determining product length required for heated water pipes, however, if the required length is less than what was ordered contact Heat-Line to speak with a product specialist for details on a procedure to reduce the length of in pipe heating cable. DO NOT CUT HEATING CABLE
Q – Can Retro-Line be cut if too long?
A – No. The Retro-Line system manufactured by Heat-Line is a pre-assembled factory terminated advanced self-regulating heating cable system that is not designed to be field terminated and or tailored to length. Contact Heat-Line to speak with a product specialist for details on a procedure to reduce the length of heating cable within the pipe. DO NOT CUT HEATING CABLE
Q – My Retro-Line system is too short; can I add a small section onto the end? If not, what can be done?
A – No. The Retro-Line system manufactured by Heat-Line is a pre-assembled advance self-regulating heat cable for inside PVC pipe that includes a proprietary end-seal termination. As such, the Retro-Line system cannot be spliced together or altered in the field. If a greater length of the Retro-Line is required you may purchase a single continuous product of the proper length, and or relocate a second power source and install an additional Retro-Line system to complete the required freeze protection. DO NOT CUT HEATING CABLE or POWER LEAD
Q- Is there a maximum length of Retro-Line heating cable systems?
A – Yes. The maximum circuit length of Retro-Line that is allowed on a 120V circuit is 220 ft. (67m), and 550 ft. (168m) on a 240V circuit.
Q – Where do I purchase the Retro-Line heating cable system?
A – The Retro-Line heating cable system manufactured by Heat-Line is available directly through Heat-Line and or any of our Heat-Line product distributors. For a list of Heat-Line product distributors in Canada and the United States please contact Heat-Line directly on our toll-free number at 800-584-4944.
Q – Does a 240-volt system use less power than a 120-volt system?
A – A common misconception is that a 240V electrical appliance consumes less energy than a 120V electrical appliance. Power consumption is measured in watts, not voltage. Whether you are consuming 500W at 120V or 500W at 240V you are still consuming 500W of energy.
Q – Can I (the homeowner) install Retro-Line?
A -Heat-Line provides proper and easy-to-follow installation instructions with all of our products, such as our Retro-Line heat cable for inside PVC pipe, and offers market-leading technical support. As a result, most Heat-Line systems, including the Retro-Line system can be installed by homeowners; however, Heat-Line commonly recommends that a qualified tradesperson complete the installation process.
Q – How much power does a Retro-Line consume?
A – All Heat-Line brand systems including Retro-Line employ Heat-Line advanced self-regulating heating cable technology which operates to deliver energy and heat output to areas of heated water pipes that are cold and reduces energy and heat output to areas which are warm. This helps provide efficient freeze protection for heated water pipes. While the overall amount of energy consumed depends on multiple factors you can be assured that you are installing the most energy-efficient heating cable system available. If you would like to reduce your energy consumption further you can investigate the addition of a thermostat, timer, and or other control device.
Q – Is Retro-Line safe for use with plastic pipes?
A – The Retro-Line system is safe for use with all metallic and non-metallic pipes. The advanced self-regulating technology employed in the Retro-Line product renders it safe for use with plastic pipes even when dry as it can never overheat and damage the pipe.
Q – Does the Retro-Line come with a thermostat?
A – A thermostat is not included with the Retro-Line product as they are not required for proper and safe operation; however, a thermostat can be purchased as an additional accessory. Depending on system applications, or where automatic operation is preferred, a thermostat can be used to switch the system on and off to help conserve power or to duty cycle the system. When combined with insulation thermostats can substantially increase energy efficiency.
Q – Do I have to use insulation with the Retro-Line system?
A – Insulation is highly recommended when using the Retro-Line system, especially if the installation is above ground in ambient outdoor air. Insulation helps reduce the overall heat loss and therefore reduce the amount of energy the Retro-Line waterline heating cable must consume, improving the overall efficiency of the waterline heating cable system. If the pipe is already buried, there is no need to dig up and expose the pipe to apply insulation.
Q – What type of insulation should I use with the Retro-Line system?
A – Heat-Line recommends to use insulation that is best suited to the environment in which it is going to be installed. A common type of insulation employed with Retro-Line heating cables is closed cell polyethylene insulation sleeves.
Q – Does the unit shut off when not required?
A – No. Retro-Line self-regulating waterline heating cable systems increase heat output with cold but more importantly, decrease heat output with warmth. As a result, Heat-Line brand products are very energy efficient to operate, but do not completely shut off as they can only idle their output to a minimum amount. To completely shut off the system, it must be unplugged or installed with a thermostat. Heat-Line brand systems should be unplugged or shut off when not required (summer months) and tested each year before use.
Q – If the power fails, do I have to reset the unit?
A – Heat-Line products including Retro-Line are designed to turn back on as soon as the power to the unit is supplied. Once re-energized the Retro-Line system has the ability to increase its output to immediately begin to defrost any section of the pipe that has or was close to freezing during the power outage. In many instances defrosting the pipe can take as little as an hour or less.
Q – What is the indication light on the GFCI on Retro-Line models for?
A – The indication light located on the GFCI device included with all GFC model Retro-Line systems verifies that power is provided to the GFCI device and that the GFCI is allowing power to pass through to the heating cable device.
Q – Is Retro-Line a pipe heat tape?
A – Retro-Line may be found when searching for pipe heat tape, but it is not constant-wattage heat tape. Retro-Line uses advanced self-regulating heating cable technology that automatically adjusts its heat output in response to temperature changes. Unlike traditional outdated pipe heat tape, Retro-Line is specifically engineered and certified for installation inside potable water supply pipes. If you are looking for pipe heat tape to protect a water supply line from freezing, Retro-Line provides an advanced self-regulating solution.
Q – Can plumbing heat tape be installed inside a water pipe?
A – Conventional hardware store plumbing heat tape should not be installed inside a water pipe. Retro-Line is not conventional plumbing heat tape; it is designed and certified for installation inside water pipes. Retro-Line is a cCSAus and NSF/ANSI 61 certified self-regulating heating cable system designed for installation inside potable water supply pipes. For applications where plumbing heat tape is being considered for freeze protection, always carefully read the instructions for limitations and safety concerns.
Q – Can I use a heat cord for pipes inside my water line?
A – If you are looking for a heat cord for pipes that can be installed inside a water line, it is important to choose a system specifically certified for that application. Retro-Line is an advanced self-regulating heating cable system which some may refer to as a heat cord for pipes. For customers searching for a heat cord for pipes to prevent a potable water line from freezing, Retro-Line is designed and certified for internal pipe installation.
Q – How does Retro-Line protect a water line from freezing?
A – Retro-Line uses a pipe heater wire that provides freeze protection from inside the pipe so the water line will not freeze. This type of pipe heater wire is more accurately referred to as self-regulating heating cable because it automatically adjusts its heat output in response to temperature changes. The Retro-Line pipe heater wire provides reliable freeze protection along the portion of the water supply pipe where it is installed.
Q – Can water line heat tape prevent a buried water line from freezing?
A – Retro-Line is a type of water line heat tape, but the correct term is self-regulating heating cable. Retro-Line is installed inside the water supply pipe to provide freeze protection from within, making it an effective solution for buried pipes without having to excavate the entire water line. Unlike constant-wattage water line heat tape, Retro-Line automatically adjusts its heat output in response to temperature changes along the pipe, making it a safer and more energy-efficient solution for water line freeze protection.
Q – Can a pipe warmer prevent a water pipe from freezing?
A – The Retro-Line self-regulating heating cable system is a freeze protection system that is easily installed inside a new or existing water supply pipe and simply plugs in. While sometimes referred to as a pipe warmer, Retro-Line does not necessarily warm the water; its purpose is to prevent the water in the pipe from freezing. Its self-regulating technology automatically adjusts heat output in response to temperature changes along the pipe, providing more heat in colder areas and less in warmer areas. This allows the pipe warmer to provide efficient and reliable freeze protection.
1-800-584-4944
Richard –
I chose Heat-Line because I was looking for peace of mind. Knowing that I have water 24/7 during the winter is big for me.
Richard –
I chose Heat-Line because I was looking for peace of mind. Knowing that I have water 24/7 during the winter is big for me.
Steve treen –
I dealt with Matthew and he was amazing explained everything I would need got a quote so I would highly recommend heatline and matthew
Steve treen –
I dealt with Matthew and he was amazing explained everything I would need got a quote so I would highly recommend heatline and matthew
Benjamin –
Simple and easy to install with a variety of custom and made to order options.
Benjamin –
Simple and easy to install with a variety of custom and made to order options.
Judy –
Its a replacement plug for the heated water line.. it was easy to install and worked as it should
Judy –
Its a replacement plug for the heated water line.. it was easy to install and worked as it should
Valley water solutions –
Very interested, we are a company in Canada and I need a good quality heat tape that range from different lengths that can do 1″ or 1 1/4 pipe
Valley water solutions –
Very interested, we are a company in Canada and I need a good quality heat tape that range from different lengths that can do 1″ or 1 1/4 pipe
Peter h. –
Plumber wanted to charge me $1000 canadian to install. After watching the videos and talking to support, I did it myself in 45 mins for a 125 foot run to the lake! The product is great, the service was great, and the installation was easy peasy! Totally recommend!
Peter h. –
Plumber wanted to charge me $1000 canadian to install. After watching the videos and talking to support, I did it myself in 45 mins for a 125 foot run to the lake! The product is great, the service was great, and the installation was easy peasy! Totally recommend!
David –
Really great product! Really great service! Amazing willingness to be helpful. I’ll never use anything else.
David –
Really great product! Really great service! Amazing willingness to be helpful. I’ll never use anything else.
William –
It was definitely a bit pricey but all things considered. I figured it was the best product and I needed confidence in It performing like it should.
William –
It was definitely a bit pricey but all things considered. I figured it was the best product and I needed confidence in It performing like it should.
Brenda –
After having our waterline freeze at home, we had a local company come install a new heat trace line (300′), that froze again the next day. Did some research ourselves and fount Heat-Line. Called directly and spoke to Brent, who was very knowledgeable and very helpful. Brent got our order rushed due to our 2 weeks without water, received our new line in 3 business days in a small town in NW Ontario. It works amazing!! Our line is partially buried, a portion exposed over bedrock and the rest in the lake. Due to very low water this year we needed something that would work and this does, been 2 weeks with some -30 nights and no issues. Brent was great to deal with, great service and we highly recommend using Heat-line!!
Brenda –
After having our waterline freeze at home, we had a local company come install a new heat trace line (300′), that froze again the next day. Did some research ourselves and fount Heat-Line. Called directly and spoke to Brent, who was very knowledgeable and very helpful. Brent got our order rushed due to our 2 weeks without water, received our new line in 3 business days in a small town in NW Ontario. It works amazing!! Our line is partially buried, a portion exposed over bedrock and the rest in the lake. Due to very low water this year we needed something that would work and this does, been 2 weeks with some -30 nights and no issues. Brent was great to deal with, great service and we highly recommend using Heat-line!!
Garrett –
I have used and installed several. They keep the water flowing in extreme cold. Great product, great staff. I will continue using this product, and you should too.
Garrett –
I have used and installed several. They keep the water flowing in extreme cold. Great product, great staff. I will continue using this product, and you should too.
Greg –
Easy ordering process and all my questions answered rapidly. Great packaging made for easy install. Working like a champ!
Greg –
Easy ordering process and all my questions answered rapidly. Great packaging made for easy install. Working like a champ!
Chris –
Chris – Heat-Line products are extremely important components of our bulk water station systems. It keeps the lines from freezing during the winter months ensuring customers have access to water year round.
Chris –
Chris – Heat-Line products are extremely important components of our bulk water station systems. It keeps the lines from freezing during the winter months ensuring customers have access to water year round.
David Robinson –
I’ve had mine installed down to the lake for 10 years. Then same line installed to the well I’m now using for 5 years. Works perfectly. Great product.
David Robinson –
I’ve had mine installed down to the lake for 10 years. Then same line installed to the well I’m now using for 5 years. Works perfectly. Great product.
John R –
Have had one in place since 1999!
So far so good!
John R –
Have had one in place since 1999!
So far so good!
David –
Been studying these for 5 years finally bought one
David –
Been studying these for 5 years finally bought one
Dave –
I needed a product that protected my line below ground level.
Dave –
I needed a product that protected my line below ground level.
Bruce –
Great support help from Shaun.
Bruce –
Great support help from Shaun.
Bob –
I hate doing product surveys but I love your company!. Third or fourth time I have used your product and it is always as advertised. Anyone who takes the time to visit your facility could readily see that this is a quality organization.
Bob –
I hate doing product surveys but I love your company!. Third or fourth time I have used your product and it is always as advertised. Anyone who takes the time to visit your facility could readily see that this is a quality organization.
Pat –
Excellent customer service always so helpful.Love the product 100 fr of heat trace out into the lake at my camp first problem I’ve had in 12 yrs excellent product
Pat –
Excellent customer service always so helpful.Love the product 100 fr of heat trace out into the lake at my camp first problem I’ve had in 12 yrs excellent product
Diane –
Great service warranty and sales support
Diane –
Great service warranty and sales support
Scott –
I was very impressed with the design and ease of installation and the knowledge of the technical staff in answering my questions before I purchased the system. I would recommend it to anyone!
Scott –
I was very impressed with the design and ease of installation and the knowledge of the technical staff in answering my questions before I purchased the system. I would recommend it to anyone!
Len –
After doing research on the different water line heating methods available, an in line system was the best solution for my well application. And after comparing different products available I chose Heat Line because of they’re ease of installation and the quality of the product itself, and also after dealing with them, the service. Everything from start to finish was top notch. I would highly recommend this company and their products.
Len –
After doing research on the different water line heating methods available, an in line system was the best solution for my well application. And after comparing different products available I chose Heat Line because of they’re ease of installation and the quality of the product itself, and also after dealing with them, the service. Everything from start to finish was top notch. I would highly recommend this company and their products.
Glynn –
All in one device, extremely easy install great product.
Glynn –
All in one device, extremely easy install great product.
Michael –
After years of reliable use I experienced a broken seal in the Heat-Line t-connector due to plumbing contractor negligence. I contacted Heat-Line through the website and very quickly received a response with a free solution to my issue. A more detailed inspection revealed that the cable had also been damaged and after another quick back and forth with a support rep I shipped the cable to Heat-Line for a full inspection and repair. The turn around was incredibly fast and return shipping took only a few days. The repaired cable came with a brand new t-connector and fittings so I had it reinstalled in minutes… just in time for a cold snap. Thanks for the fantastic customer service and the peace of mind your product brings.
Michael –
After years of reliable use I experienced a broken seal in the Heat-Line t-connector due to plumbing contractor negligence. I contacted Heat-Line through the website and very quickly received a response with a free solution to my issue. A more detailed inspection revealed that the cable had also been damaged and after another quick back and forth with a support rep I shipped the cable to Heat-Line for a full inspection and repair. The turn around was incredibly fast and return shipping took only a few days. The repaired cable came with a brand new t-connector and fittings so I had it reinstalled in minutes… just in time for a cold snap. Thanks for the fantastic customer service and the peace of mind your product brings.
Robert –
I ordered the Retro Line from consultants that I called who were very helpful and knowledgeable about product information. The product was shipped immediately and arrived within 2 days. I was able to install it myself within an hour after reviewing YouTube tutorials provided by Heat-Line. I’m very satisfied with this product and the peace of mind it provides and highly recommend it to persons concerned about water line freeze up.
Robert –
I ordered the Retro Line from consultants that I called who were very helpful and knowledgeable about product information. The product was shipped immediately and arrived within 2 days. I was able to install it myself within an hour after reviewing YouTube tutorials provided by Heat-Line. I’m very satisfied with this product and the peace of mind it provides and highly recommend it to persons concerned about water line freeze up.
David –
Right product for the application and was very easy to install. I had a technical question about the system and the people at Heat-Line were extremely helpful. Would recommend this product to anyone looking for a system like this.
David –
Right product for the application and was very easy to install. I had a technical question about the system and the people at Heat-Line were extremely helpful. Would recommend this product to anyone looking for a system like this.
Tyson Bohlman –
We have this in our waterline at our cabin on a island. The pipe lays right on top of the rocks and then into the frozen lake to the pump. It’s been down to 42 below Fahrenheit and has never froze!!! Have had other external heat wire and always froze. Our neighbors shut there heat wire off when they leave for two weeks. When they come back they turn on the power and within 30 minutes it’s thawed out and water is running!!
Tyson Bohlman –
We have this in our waterline at our cabin on a island. The pipe lays right on top of the rocks and then into the frozen lake to the pump. It’s been down to 42 below Fahrenheit and has never froze!!! Have had other external heat wire and always froze. Our neighbors shut there heat wire off when they leave for two weeks. When they come back they turn on the power and within 30 minutes it’s thawed out and water is running!!
Rich –
I just wanted to send you and your staff a special note of thanks for helping to resolve the problem with my heatline in such a professional and timely manner. I especially appreciated Richard looking after me this morning while I waited, so that I could make the long drive back home today. Though it has been unfortunate having my house water supply down during the holidays, I couldn’t ask for better or more responsive customer service than all of you have provided. I know that issues happen with all products at one time or another, but the way a company handles after-sales customer service is what sets apart good companies from bad ones. You folks get top marks in my books, and it’s been a pleasure interacting with you to rectify my issue.
Rich –
I just wanted to send you and your staff a special note of thanks for helping to resolve the problem with my heatline in such a professional and timely manner. I especially appreciated Richard looking after me this morning while I waited, so that I could make the long drive back home today. Though it has been unfortunate having my house water supply down during the holidays, I couldn’t ask for better or more responsive customer service than all of you have provided. I know that issues happen with all products at one time or another, but the way a company handles after-sales customer service is what sets apart good companies from bad ones. You folks get top marks in my books, and it’s been a pleasure interacting with you to rectify my issue.
Sylvain –
Good product, top of the line support!!!!
Sylvain –
Good product, top of the line support!!!!
Sean –
Great experience overall from start to finish. Staff was super helpful and patient with all of my questions and delays
Sean –
Great experience overall from start to finish. Staff was super helpful and patient with all of my questions and delays
David Gray –
My wife and I spoke with the owner of Heat Line four years ago. We had decided to make our residence in the 75 year old cottage at the lake. No well and no time to dig a well before winter. The heat line sounded like our best option and with the detailed instructions and advice, I was able to purchase exactly what I needed and install it by myself. I’m not a plumber or contractor and with some patience and care I had it working on about an hour. This will be our fourth winter. This past week during the biggest snow storm I believe Muskoka has ever seen, the GFI switch/plug failed. a phone call to heat line and we had Brent on diagnosing the problem and helping get the replacement quickly. we would have had it in a day or two by courier but with everything else going this week, we decided let’s drive to the head office and get it before we have a freeze up. Friendly quick service and we had our new part. Returning home I had it replaced and working in 10 minutes. One disaster overcome now to remove the snow. Thank you everyone at Heat line / Retro line for making our year round living at the lake possible.
David Gray –
My wife and I spoke with the owner of Heat Line four years ago. We had decided to make our residence in the 75 year old cottage at the lake. No well and no time to dig a well before winter. The heat line sounded like our best option and with the detailed instructions and advice, I was able to purchase exactly what I needed and install it by myself. I’m not a plumber or contractor and with some patience and care I had it working on about an hour. This will be our fourth winter. This past week during the biggest snow storm I believe Muskoka has ever seen, the GFI switch/plug failed. a phone call to heat line and we had Brent on diagnosing the problem and helping get the replacement quickly. we would have had it in a day or two by courier but with everything else going this week, we decided let’s drive to the head office and get it before we have a freeze up. Friendly quick service and we had our new part. Returning home I had it replaced and working in 10 minutes. One disaster overcome now to remove the snow. Thank you everyone at Heat line / Retro line for making our year round living at the lake possible.
Sabrina –
My recent purchase experience was great. The product is a good quality.
It’s been in my water pipe for a few weeks now and no more morning freeze line
Installation was very simple and straightforward
Sabrina –
My recent purchase experience was great. The product is a good quality.
It’s been in my water pipe for a few weeks now and no more morning freeze line
Installation was very simple and straightforward
Steve –
I have been using Heat Line products for freeze protection since this company started. My original equipment still works well and I just installed another system with heat lines. Any questions on planning are resolved with a phone call. Great products and great service.
Steve –
I have been using Heat Line products for freeze protection since this company started. My original equipment still works well and I just installed another system with heat lines. Any questions on planning are resolved with a phone call. Great products and great service.
Joseph –
Great product and great company to deal with. My son and I installed Retro-Line IP in about 30 minutes. It arrived within 3 days of order. Everything required was included in the box. Very impressed with the build quality of the product and the technical expertise of the Heat-Line staff when I reached out to them to inquire about their products. Highly recommend and would order from them again.
Joseph –
Great product and great company to deal with. My son and I installed Retro-Line IP in about 30 minutes. It arrived within 3 days of order. Everything required was included in the box. Very impressed with the build quality of the product and the technical expertise of the Heat-Line staff when I reached out to them to inquire about their products. Highly recommend and would order from them again.
Andy –
This product was recommended to me by a friend. At first I thought it was too expensive, but in the end it was exactly what I needed so I made the investment. The folks on the phone could not have been more helpful and knowledgeable. I highly recommend Heat-line as a company!
Andy –
This product was recommended to me by a friend. At first I thought it was too expensive, but in the end it was exactly what I needed so I made the investment. The folks on the phone could not have been more helpful and knowledgeable. I highly recommend Heat-line as a company!
Troy –
Overall, l love this product…made in Canada! I spent $16k on a well and pressure system, so it was important to me to protect it from freezing. I own a lake-side property in a remote location, and therefore, getting a licensed contractor to do the installation wasn’t practical…so I installed this myself with no issues. Great customer service…easy to install…and great product at a reasonable price. Would recommend this product over conventional heat tape.
Troy –
Overall, l love this product…made in Canada! I spent $16k on a well and pressure system, so it was important to me to protect it from freezing. I own a lake-side property in a remote location, and therefore, getting a licensed contractor to do the installation wasn’t practical…so I installed this myself with no issues. Great customer service…easy to install…and great product at a reasonable price. Would recommend this product over conventional heat tape.
Gaétan –
Impeccable service and support, last year (2023) I purchased a Retro Line for my property, I had an integration problem, I called technical support, Brent proposed a modification in order to resolve my problem and this was carried out by their specialist team. Last September (2024) via chat, I had an issu and Todd resolved my problem in no time. Excellent product and exceptional service. A++
Gaétan –
Impeccable service and support, last year (2023) I purchased a Retro Line for my property, I had an integration problem, I called technical support, Brent proposed a modification in order to resolve my problem and this was carried out by their specialist team. Last September (2024) via chat, I had an issu and Todd resolved my problem in no time. Excellent product and exceptional service. A++
Irfan –
I found the sales agent very easy to work with and very responsive to my needs. They answered all my questions and helped identify what products I needed. Delivery was very timely and when I needed my heat line cut shorter a year later, they made it happen.
Irfan –
I found the sales agent very easy to work with and very responsive to my needs. They answered all my questions and helped identify what products I needed. Delivery was very timely and when I needed my heat line cut shorter a year later, they made it happen.
Tony –
It’s an excellent product
Tony –
It’s an excellent product
Alastair –
A professionally designed and manufactured product, with superb technical support from highly knowledgeable and experienced staff.
Alastair –
A professionally designed and manufactured product, with superb technical support from highly knowledgeable and experienced staff.
Graham –
I’ve had a sewer Heat-Line for 6 years . It was time to replace my ancient water intake heatline. Heat-Line was the obvious choice. Great service. Easy to install myself. No worries about frozen lines 🥶
Graham –
I’ve had a sewer Heat-Line for 6 years . It was time to replace my ancient water intake heatline. Heat-Line was the obvious choice. Great service. Easy to install myself. No worries about frozen lines 🥶
James –
This was the most easiest part of the plumbing job we did on my daughter’s house. I installed a 50 ft length in her 1 in pipe with no problem at all with draining of the system it only took 1 1/2 hours to finish the power was already installed.The staff that I had contact with were really knowledgeable and very easy to talk with.if I ever need another I know where I am going.
James –
This was the most easiest part of the plumbing job we did on my daughter’s house. I installed a 50 ft length in her 1 in pipe with no problem at all with draining of the system it only took 1 1/2 hours to finish the power was already installed.The staff that I had contact with were really knowledgeable and very easy to talk with.if I ever need another I know where I am going.
Dan –
This product meets all my requirements for my highly unique water freeze issue. I have a residence at very high elevation (10,700 ft), and my water line would consistently freeze every Jan-Feb and thaw around mid June- rendering my vacation home practically useless for many months. I researched many options for this issue, but found Heat-Line products suited my needs – and more… The optional water line access system accessory, and our ability to run the Heat-Line a very long line length (300ft) suited my needs – in addition, I chose the system due to their patented system to reduce the electrical energy requirements.
Lorne (the founder of the company) personally facilitated the ordering and installation process. His service and expertise far exceeded my expectations – communication was solid, product is exceptional – best product on the market. I would recommend this product wholeheartedly, and I look forward to consistent water supply from now on. Thanks so much Heat-Line!
Dan –
This product meets all my requirements for my highly unique water freeze issue. I have a residence at very high elevation (10,700 ft), and my water line would consistently freeze every Jan-Feb and thaw around mid June- rendering my vacation home practically useless for many months. I researched many options for this issue, but found Heat-Line products suited my needs – and more… The optional water line access system accessory, and our ability to run the Heat-Line a very long line length (300ft) suited my needs – in addition, I chose the system due to their patented system to reduce the electrical energy requirements.
Lorne (the founder of the company) personally facilitated the ordering and installation process. His service and expertise far exceeded my expectations – communication was solid, product is exceptional – best product on the market. I would recommend this product wholeheartedly, and I look forward to consistent water supply from now on. Thanks so much Heat-Line!
Steve T. –
We can’t thank Shontel Neville ( our Heat-Line Customer Service contact) and Heat-Line Canada technical and shipping crew enough for the service provided to us in our purchase of a Retro Heat-Line system and subsequent swift correction of a “mistake” we had made. This company truly gets the concept of complete customer service and care!….What a great Canadian Company!
Steve T. –
We can’t thank Shontel Neville ( our Heat-Line Customer Service contact) and Heat-Line Canada technical and shipping crew enough for the service provided to us in our purchase of a Retro Heat-Line system and subsequent swift correction of a “mistake” we had made. This company truly gets the concept of complete customer service and care!….What a great Canadian Company!
John –
Excellent products and excellent customer service and support.
John –
Excellent products and excellent customer service and support.
Anthony –
Very happy with the product. After sales support has been great!
Anthony –
Very happy with the product. After sales support has been great!
Jeff –
Very pleasant and easy experience. Quick responses via e-mail and phone. Very knowledgeable sales team. Quick delivery.
Jeff –
Very pleasant and easy experience. Quick responses via e-mail and phone. Very knowledgeable sales team. Quick delivery.
Scott –
Easiest piece of mind to install and have at my camp from incoming water supply line from freezing when i am not there.
Scott –
Easiest piece of mind to install and have at my camp from incoming water supply line from freezing when i am not there.
Rebecca –
The product and staff at Heatline were amazing
Rebecca –
The product and staff at Heatline were amazing
Don –
We installed a Retro-Line Freeze Protection System to solve a high water table (perched water) problem with a 60 year old cottage with no winter access and on an island. The cottage had heaved to 7″ off level, again. There was a history of failed foundation repairs over many years. Heat-line customer service was very helpful in our design of a solution.
Solution – With a steel bar, sledge hammer and level, we mapped out the depth of rock below the cottage. At the lowest rock elevation, we installed a 48″ diameter sump well and a Home Depot a sump pit on the rock at depth of 6′ below grade. We then dug weeping tile runs on the rock and around the foundation piers. 4″ Big O weeping tile in a stone bed wrapped in geotextile fabric was installed sloping down towards the sump. For discharge from the insulated and heated sump well, 4″ Big O pipe was installed from the sump pump and sloped to discharge near the lake. Polytube drainpipe wrapped in insulation was pulled into the Big O. 90′ of Retro-Line was then pulled into the Polytube drainpipe. We turned on the power and left it for winter 2023.
Spring 2024 – On arrival, the sump pump was operational. The site was dry for the 1st time in 35 years and the cottage was level.
Thanks Heat-line, we couldn’t have done it without you.
Don –
We installed a Retro-Line Freeze Protection System to solve a high water table (perched water) problem with a 60 year old cottage with no winter access and on an island. The cottage had heaved to 7″ off level, again. There was a history of failed foundation repairs over many years. Heat-line customer service was very helpful in our design of a solution.
Solution – With a steel bar, sledge hammer and level, we mapped out the depth of rock below the cottage. At the lowest rock elevation, we installed a 48″ diameter sump well and a Home Depot a sump pit on the rock at depth of 6′ below grade. We then dug weeping tile runs on the rock and around the foundation piers. 4″ Big O weeping tile in a stone bed wrapped in geotextile fabric was installed sloping down towards the sump. For discharge from the insulated and heated sump well, 4″ Big O pipe was installed from the sump pump and sloped to discharge near the lake. Polytube drainpipe wrapped in insulation was pulled into the Big O. 90′ of Retro-Line was then pulled into the Polytube drainpipe. We turned on the power and left it for winter 2023.
Spring 2024 – On arrival, the sump pump was operational. The site was dry for the 1st time in 35 years and the cottage was level.
Thanks Heat-line, we couldn’t have done it without you.
Victoria –
We experienced a water stoppage, found out our line had frozen after trying the hair-dryer and injecting hot water, we discovered a break in the line. Not wanting to go through the process of tracking down and fixing the line we elected to replace the line and install a heat wire, recommend by my son. After reviewing several options from heat tape and heat cable, we chose the internal retro-line. The representative was very knowledgeable and helpful. She answered all my concerns. This level of reinforced our decision. The line was easy to install and the thermostat option give me peace of mind.
Victoria –
We experienced a water stoppage, found out our line had frozen after trying the hair-dryer and injecting hot water, we discovered a break in the line. Not wanting to go through the process of tracking down and fixing the line we elected to replace the line and install a heat wire, recommend by my son. After reviewing several options from heat tape and heat cable, we chose the internal retro-line. The representative was very knowledgeable and helpful. She answered all my concerns. This level of reinforced our decision. The line was easy to install and the thermostat option give me peace of mind.
Lucie –
Best product and customer service ever!
Lucie –
Best product and customer service ever!
John –
I ordered Heat-Line after careful and considerable research. I wanted the best Heat Tape made and decided that I would “Buy Once and Cry Once”! I realized that Quality usually means expensive and finally decided that this was the best route to solve my well line freeze problem. My Sales Representative was wonderful and ordering was seamless. The product arrived quickly and exactly as ordered and installed quickly and easily. I’ve already recommended your products to several of my friends. Kudos to a Great Company!
John –
I ordered Heat-Line after careful and considerable research. I wanted the best Heat Tape made and decided that I would “Buy Once and Cry Once”! I realized that Quality usually means expensive and finally decided that this was the best route to solve my well line freeze problem. My Sales Representative was wonderful and ordering was seamless. The product arrived quickly and exactly as ordered and installed quickly and easily. I’ve already recommended your products to several of my friends. Kudos to a Great Company!
Charles –
Water line heat protection came in the mail in 2 days. It was fabricated so just about anyone could install it. Great customer service and products.
Charles –
Water line heat protection came in the mail in 2 days. It was fabricated so just about anyone could install it. Great customer service and products.
Mike –
Wonderful product, great quality, used them several times to resolve existing waterline installation that would normally freeze every winter.
Mike –
Wonderful product, great quality, used them several times to resolve existing waterline installation that would normally freeze every winter.
Al –
I found Heat-Line support very informative and perfectional, answered all my questions. It took me about an hour to cut waterline install new heat-line, close back up and prime pump. Just like they said.
Al –
I found Heat-Line support very informative and perfectional, answered all my questions. It took me about an hour to cut waterline install new heat-line, close back up and prime pump. Just like they said.
Mike –
Last week my (non Heat-Line) heated water intake cable failed. It’s our only water supply, drawing water from our lake about 150 ft away. With everything frozen solid in the ice, I had no choice but to replace the entire system from cottage to pump if I was going to be able to get things up and running quickly.
Heat-Line provided me with both the information and the equipment I needed to get our water system up and running in short order. In fact, I placed the order on the 18th of January and we picked up the complete system (lines, pump, wiring…) on the afternoon of the 19th.
The previous (non Heat-Line) system was installed just a few years ago, and threading the heating cable through the water intake line was a nightmare that took more than two days to complete. We approached its replacement with some trepidation. Thankfully, our fears were misplaced. We spooled out the Heat-Line in less than an hour, fitted the insulation, attached and wired the pump and had the water system up and running within about 6 hours. Most of that time was spent struggling in -20C weather to cut through 18″ of ice, wire and plumb the pump, and build a bracket to temporarily mount our pump to the side of our dock.
Mike –
Last week my (non Heat-Line) heated water intake cable failed. It’s our only water supply, drawing water from our lake about 150 ft away. With everything frozen solid in the ice, I had no choice but to replace the entire system from cottage to pump if I was going to be able to get things up and running quickly.
Heat-Line provided me with both the information and the equipment I needed to get our water system up and running in short order. In fact, I placed the order on the 18th of January and we picked up the complete system (lines, pump, wiring…) on the afternoon of the 19th.
The previous (non Heat-Line) system was installed just a few years ago, and threading the heating cable through the water intake line was a nightmare that took more than two days to complete. We approached its replacement with some trepidation. Thankfully, our fears were misplaced. We spooled out the Heat-Line in less than an hour, fitted the insulation, attached and wired the pump and had the water system up and running within about 6 hours. Most of that time was spent struggling in -20C weather to cut through 18″ of ice, wire and plumb the pump, and build a bracket to temporarily mount our pump to the side of our dock.
Ron –
Contacted Heat Line immediate answers and expedited fabrication to get an existing heating element replaced due to the cold temperatures. Install was like the instructions pushed the new 125′ internal heating line after removing the existing line. Couple questions answered by technicians and 4 hours later all done.
A big thanks to all at Heat Line! Recommend this product for replacement or new install, well made, everything there and reliable.
Ron –
Contacted Heat Line immediate answers and expedited fabrication to get an existing heating element replaced due to the cold temperatures. Install was like the instructions pushed the new 125′ internal heating line after removing the existing line. Couple questions answered by technicians and 4 hours later all done.
A big thanks to all at Heat Line! Recommend this product for replacement or new install, well made, everything there and reliable.
Bernie –
Excellent product and service. Phone Sales Rep was extremely well versed in how the product works, could be used and installed and able answer all my questions over the nuances of my specific installation. Response time and availabile was extremely fast and I got via courrier within 2 days of order. I was very pleased with the support and the product on 2 of my lines works extremely well.
Bernie –
Excellent product and service. Phone Sales Rep was extremely well versed in how the product works, could be used and installed and able answer all my questions over the nuances of my specific installation. Response time and availabile was extremely fast and I got via courrier within 2 days of order. I was very pleased with the support and the product on 2 of my lines works extremely well.
Louis –
Extremely easy to install
Louis –
Extremely easy to install
Jonathan –
This is a company that truly stands by their product. When one of my heat lines moved in the pipe after my blowing it out, a technician called me back immediately to help me trouble shoot and sent a replacement line free of charge immediately. The level of expertise and customer service they deliver is outstanding.
Jonathan –
This is a company that truly stands by their product. When one of my heat lines moved in the pipe after my blowing it out, a technician called me back immediately to help me trouble shoot and sent a replacement line free of charge immediately. The level of expertise and customer service they deliver is outstanding.
Warren –
Great product! Has kept our rv park from freezing for three years now.
Warren –
Great product! Has kept our rv park from freezing for three years now.
David –
I have 2 exposed waterlines that continually froze. I put a water freeze protector in each and have had no issues since.
The company is excellent at supporting the customer with advice and shipping was only a few days.
David –
I have 2 exposed waterlines that continually froze. I put a water freeze protector in each and have had no issues since.
The company is excellent at supporting the customer with advice and shipping was only a few days.
Blair –
This product comes highly recommended and I can see why as it’s design and installation method is extremely user friendly. Any homeowner with even limited ABS or PVC piping experience should be able to do the quick and well guided install.
Blair –
This product comes highly recommended and I can see why as it’s design and installation method is extremely user friendly. Any homeowner with even limited ABS or PVC piping experience should be able to do the quick and well guided install.
Anthony –
I had the pleasure of speaking with Todd Byers. He took the time to answer all my questions and get my situation resolved very quickly, I would recommend him and Heat-Line to many of my neighbors and friends. My retro-line is in service in central Wisconsin.
Anthony –
I had the pleasure of speaking with Todd Byers. He took the time to answer all my questions and get my situation resolved very quickly, I would recommend him and Heat-Line to many of my neighbors and friends. My retro-line is in service in central Wisconsin.
Heather –
Like this product. Company rep was very helpful and knowledgeable. We had a relatively easy install, our line was buried. A bit of digging at the 80 foot mark to access a join. Used a fish line to push/ pull the last 20 feet.
Heather –
Like this product. Company rep was very helpful and knowledgeable. We had a relatively easy install, our line was buried. A bit of digging at the 80 foot mark to access a join. Used a fish line to push/ pull the last 20 feet.
Al –
Extremely happy with product and the ease of installation. Was concerned about feeding into a 150 feet of pipe into the lake but went great.
Al –
Extremely happy with product and the ease of installation. Was concerned about feeding into a 150 feet of pipe into the lake but went great.
Joseph –
The retro line was so easy to pull. The YouTube videos were very helpful. No more frozen pipes.
Joseph –
The retro line was so easy to pull. The YouTube videos were very helpful. No more frozen pipes.
Bob –
I highly recommend heat-line and their products, if you need advice, call them. Easy to talk to and they take time to make you feel like you matter to them. They make an excellent product and stand behind it. Thank you.
Bob –
I highly recommend heat-line and their products, if you need advice, call them. Easy to talk to and they take time to make you feel like you matter to them. They make an excellent product and stand behind it. Thank you.
Jim –
The Retro-Line cable system I purchased from Heat-Line was high quality and easy to install. Todd was tremendous with assistance and questions.
Jim –
The Retro-Line cable system I purchased from Heat-Line was high quality and easy to install. Todd was tremendous with assistance and questions.
Larry –
5 out of 5 for service. The product was ready to ship in two days as Heat-Line had to build it for me. The Delivery company that is usually a 5 star failed me by taking almost a week to deliver with 4 notices of delay. However, once the Heat-Line landed at my doorstep, installation at my customers place was slick. The 120 foot line was so easy to push in compared to other makes I have used in the past, I’ll always recommend Heat-Line to my customers. Thank you so much for super fast service and an awesome product.
Larry –
5 out of 5 for service. The product was ready to ship in two days as Heat-Line had to build it for me. The Delivery company that is usually a 5 star failed me by taking almost a week to deliver with 4 notices of delay. However, once the Heat-Line landed at my doorstep, installation at my customers place was slick. The 120 foot line was so easy to push in compared to other makes I have used in the past, I’ll always recommend Heat-Line to my customers. Thank you so much for super fast service and an awesome product.
Peter –
I wanted to write your company to express my appreciation for the in-depth analysis of my freezing issues on my waterline here on my farm property. What a luxury having Brent hold my hand considering where and how I might figure out where the weak point in my system was and why contrary to all apparent indicators of a safe system I still had no water.
Peter –
I wanted to write your company to express my appreciation for the in-depth analysis of my freezing issues on my waterline here on my farm property. What a luxury having Brent hold my hand considering where and how I might figure out where the weak point in my system was and why contrary to all apparent indicators of a safe system I still had no water.
Bob –
I would like to pass on my regards to your company. I have been retired for 10 years now but worked in the pharmaceutical industry for 40 years, running large and small companies as well as my own consulting business. I have seen companies that are well run and others that are poorly run.
Heatline has all of he hallmarks of a very well run company. Your product line is excellent and the quality of your products is very high. All the staff I have interacted with are knowledgeable, friendly and helpful. Your buildings are very well kept and spotlessly clean.
My congratulations to your entire team.
Bob –
I would like to pass on my regards to your company. I have been retired for 10 years now but worked in the pharmaceutical industry for 40 years, running large and small companies as well as my own consulting business. I have seen companies that are well run and others that are poorly run.
Heatline has all of he hallmarks of a very well run company. Your product line is excellent and the quality of your products is very high. All the staff I have interacted with are knowledgeable, friendly and helpful. Your buildings are very well kept and spotlessly clean.
My congratulations to your entire team.
Tor –
I finally installed the Heat Line yesterday. It took all of 30 minutes inside the pump house at the lakeshore. Everything went together and worked perfectly. It is an impressive product.
I also want to say that I was very pleased with the whole process of getting your quote, adjusting that once, as well as the actual ordering the product…, the confirmation of order shipment and tracking number and finally, the prompt delivery to us in BC within the timeframe suggested.
Thank you from one very happy customer
Tor –
I finally installed the Heat Line yesterday. It took all of 30 minutes inside the pump house at the lakeshore. Everything went together and worked perfectly. It is an impressive product.
I also want to say that I was very pleased with the whole process of getting your quote, adjusting that once, as well as the actual ordering the product…, the confirmation of order shipment and tracking number and finally, the prompt delivery to us in BC within the timeframe suggested.
Thank you from one very happy customer
Kyle –
I just have to say how great your sales rep Matt Roberts is. I had a problem with one of your products, and was expecting push back when I called to have it rectified. Nothing of the sort at all, it made my day. He was understanding, kind, and gave me the feeling that it would be taken care of, and that I didn’t need to worry. He called me several times to verify that everything was good and that I had received the invoices and explained the shipping aspects. It would be nice if every company adapted this quality of customer service.
Kyle –
I just have to say how great your sales rep Matt Roberts is. I had a problem with one of your products, and was expecting push back when I called to have it rectified. Nothing of the sort at all, it made my day. He was understanding, kind, and gave me the feeling that it would be taken care of, and that I didn’t need to worry. He called me several times to verify that everything was good and that I had received the invoices and explained the shipping aspects. It would be nice if every company adapted this quality of customer service.
Mark –
I’ve recently built a house on the shores of lac Gagnon QC in the Laurentians. I ordered your Retro-Line product to freeze protect the existing water line which runs 180 feet from the house down to a submersible pump about 15 feet deep the lake. The Retro Line arrived promptly. It took my plumber and I about an hour to install. The retro reel made feeding the line through the existing water line easy. Setting up the simple electrical receptacle it plugs into in my basement was also very easy. I have spent my first full winter absolutely delighted with your product… simply plugging it in mid-October and unplugging it near end of April. Thanks again!
Mark –
I’ve recently built a house on the shores of lac Gagnon QC in the Laurentians. I ordered your Retro-Line product to freeze protect the existing water line which runs 180 feet from the house down to a submersible pump about 15 feet deep the lake. The Retro Line arrived promptly. It took my plumber and I about an hour to install. The retro reel made feeding the line through the existing water line easy. Setting up the simple electrical receptacle it plugs into in my basement was also very easy. I have spent my first full winter absolutely delighted with your product… simply plugging it in mid-October and unplugging it near end of April. Thanks again!