Paladin is cCSAus certified to meet and or exceed North American standards. Paladin is the only known heat wrap for pipes available on the market that carries direct earth burial and wet location approvals making it suitable to install in a variety of applications like never before.
Paladin heat tape for pipes employs the unique and advanced performance of self-regulating heating cable technology. The Paladin heating tape for pipes is constructed of advanced self-regulating heating cable technology. The Paladin can effectively increase heat and energy output to sections along its length which are cold and simultaneously reduce heat and energy output to sections that are warm. You never have to worry about the Paladin heated pipe wrap system overheating causing the risk of melting and fire because of the self-regulating pipe heater wire technology.
Paladin is a heat tape for pipes that gives you the peace of mind of reliable pipe freeze protection without the risk. It has become an essential product for plumbers, electricians, homeowners, farmers, and barn managers to provide safe and reliable freeze protection in barns and stables.To further increase the energy efficiency of the Paladin heat wrap for pipes, it is recommended to add thermal insulation and a thermostat. The additional thermal insulation works to reduce heat loss, and the thermostat allows you to duty cycle your Paladin system based on external pipe temperature. Both accessories combined can increase energy efficiency by as much as 80%.
Paladin is an external heat tracing, heat wrap for pipes system designed to provide reliable freeze protection of metallic and non-metallic pipes. Examples include but are not limited to:
- Existing water supply lines subject to freezing
- Small diameter water supply lines
- Large diameter pipes and hoses
- Condensate drain lines
- Sump pump drain lines
- All metallic and non-metallic pipes and drains
- Sewage, septic and effluent pipes
- Most metallic and non-metallic tanks
As Paladin is also wet location approved, it may also be used inside non-pressurized, non-potable applications. Examples include but are not limited to:
- Drains and culverts
- Gutters and downspouts
Paladin can be found providing freeze protection in many of the following places:
- Lake homes and cottages
- Farm, agriculture
- Commercial, industrial
- Construction sites
- Camps and RV’s
- Mining and exploration
- And more
As Paladin is a high-quality product, it is installed in a different fashion as compared to traditional-style heat tape products. Other heat tape and hardware store heat tape products must be pitched or spiraled around the pipes in order to apply an adequate amount of heat to un-insulated pipes, making them very high in energy consumption. With Paladin, the heat wrap for pipes is simply applied on to the pipe in a single run in most applications; reducing the overall length of the product by as much as 60%. (see Measuring Tips).
When combined with thermal insulation and a thermostat, the amount of heat required is reduced; thereby generating greater energy savings.
While some may refer to it as self-regulating heat tape, “self-regulating heat tape” is often not self-regulating as heating tape is most often in fact constant wattage. Heat tape for pipes operates with a constant wattage of output regardless of the surrounding temperature, which can lead to dangerous overheating or melting of the pipe. Therefore, the term “self-regulating heat tape” can be misleading when describing how a heating tape functions.
Paladin for Pipe is a heat wrap for pipes that applies to similar applications as a heat tape for pipes. The difference between the Paladin heat wrap for pipes and conventional heating tape is that it employs the unique and advanced performance of self-regulating technology. The great benefit of self-regulating technology over constant wattage heating tape is it can effectively increase heat and energy output to sections along its length which are cold and simultaneously reduce heat and energy output to sections that are warm. You never have to worry about the Paladin heated pipe wrap system overheating causing the risk of melting and fire.
Paladin is Heat-Line’s most versatile product, and as such it can be utilized in many specialized applications including soil warming for agricultural applications, metallic and non-metallic tank heating, freezer threshold door warming, and cooling tower ice build-up prevention. If you feel you have a special or unique application for Paladin please contact Heat-Line directly and speak with one of our knowledgeable product specialists.
Features
- Suitable for small and large pipe diameters
- 5 year limited warranty, 10 year extended warranty available
- Can be installed on all metallic and non-metallic pipes, tanks and vessels
- Provides reliable freeze protection of all pipe diameters (when properly measured and installed)
- Easily and quickly installed on most pipes without their removal
- Will never melt or burn through the water pipe, even if the pipe is dry
- Can be overlapped without the concern of overheating
- Can be fully insulated to increase energy efficiency
- Control devices including timers and thermostats are optional
Benefits
- cCSAus approved (Canada and USA)
- Manufactured in North America
- Direct earth burial approved
- Wet location approved
- Most reliable and energy-efficient system on the market
- Available in 10 ft. (3m) increments to a maximum length of 240 ft. (73m), custom lengths are available (for longer systems see EXT5R series)
- Ground fault protection is included with all Paladin GFC models
- Paladin GFC models simply plug into a 120V or 240V receptacle. No extra electrical work is required (Cord set (hardwire) connected Paladin models available upon request)
- No other product combines the features and offers the flexibility of Paladin by Heat-Line
The Heat-Line Paladin for Pipe heating cable system is an advanced solution for effective pipe freeze protection. Unlike outdated heating tape, Paladin for Pipe is long lasting, safe to operate, and highly energy-efficient. As a self-regulating heating cable for pipes, which is sometimes referred to as self-regulating heat tape for pipes, it dynamically adjusts heat output based on ambient temperatures, ensuring optimal energy efficiency, and eliminating the risk of overheating. One of its key strengths lies in its versatility, allowing seamless installation on all metallic and non-metallic pipes, tanks, and vessels. This adaptability makes it an ideal water line heat wrap, providing reliable and controlled heating on pipes of all different materials and sizes while being completely safe to insulate. The Paladin for Pipe excels in safeguarding against frozen water pipes as a safe, innovative and versatile water line heat wrap.
Paladin for Pipe is an advanced heating cable system, however it is sometimes referred to as a self-regulating heat tape for pipes or heating tape. The advanced self-regulating technology means that it will never melt or burn through a pipe, ensuring safe and reliable operation. This feature is crucial for preventing potential hazards and ensuring the longevity of a water line heat wrap system. Additionally, Paladin for Pipe allows for overlapping of self-regulating heat tape for pipes without the concern of overheating, providing flexibility in installation and accommodating various piping configurations. Furthermore, users have the option to fully insulate the system, contributing to increased energy efficiency of a heated pipe wrap. This insulation capability not only enhances the heated pipe wrap system’s performance in freeze protection but also promotes cost-effective operation. Second to none, the Heat-Line Paladin for Pipe stands as a safe, reliable and energy-efficient solution in diverse applications.
Approvals
- cCSAus approved (Canada and USA) LR85446
- Certified Usage W and S Canada
- Installation Type A USA
- Approved for Direct Burial and Wet Location
Electrical Specifications
- Self-regulating/conductive polymer
- Thermo Plastic Elastomer (TPE) jacket
- 120V systems – 5W/ft. (15W/m) at 50°F (10°C) maximum length of 120 ft. (37m)
- 240V systems – 5W/ft. (15w/m) at 50°F (10°C) maximum length 240 ft. (73m)
- 120 Volt GFC models – 4 ft. (1.2 m) power supply lead with 27 milliamp ground fault circuit interrupter plug-in device
- 240 Volt GFC models – 6 ft. (1.8 m) power supply lead with 27 milliamp ground fault circuit interrupter plug-in device
- CS models – 6 ft. (1.8 m), 12- 14 AWG SJEOOW supply cord for direct hardwire connection, GFCI must be field installed
Other Specifications
- Engineered for all metallic and non-metallic piping of all sizes
- Nominal Paladin heating cable thickness 0.25 in. (6.4mm) / width 0.425 in.(10.8mm)
- Direct earth burial and wet location approved
- Suitable for exposure temperatures up to 150°F (65°C)
- Manufactured in North America
- For longer system lengths up to 540 ft. (282m) see EXT5R Series
Measuring Recommendations for Paladin for Pipe
Always measure prior to ordering, do not assume or estimate the length required.
-The Paladin for Pipe is an advanced external self-regulating heating cable system factory finished and supplied job-ready to a pre-determined length provided at the time of order.
-Paladin for Pipe systems are priced and manufactured in standard lengths of 10 ft. (3m) increments up to 120 ft. (36.5m) in 120 volt, and in 10 ft. (3m) increments from 10 ft. to 240 ft. (3m – 73m) in 240 volt.
Important Notes
-A Paladin system can never be lengthened. If a longer system is needed either a separate heating cable would need to be purchased to make up the difference or an entirely new system of the appropriate length.
-A Paladin system can never be cut shorter at the job-site. If a shorter system is needed it can be looped at the end, or spiralled back on the pipe. Unlike traditional heat tape system, It is safe for the Paladin self-regulating heating cable system to overlap.
-Given that Paladin for Pipe systems are provided in 10 ft. (3m) increments it is wise to always round up to the nearest standard length. For example, if an 18 ft. (5.5m) heating cable system was required, round up to a 20 ft. (6m) system.
External Applications
-When measuring the length required of an external pipe heater wire system, care is required to ensure that the ordered length is exact or longer than required. There is no way to lengthen the Paladin for Pipe product when on site.
-For the best results when calculating the required length of Paladin for Pipe that is required you should gather the following information:
- Pipe/ drain type/ material (PVC, Copper, PEX, ABS, Iron Pipe, Galvanized, etc.)
- Pipe/ drain diameter
- Pipe/ drain length
- Number of valves and or spigots along the length of the pipe
- Insulation type and thickness if applicable (Heat-Line can recommend insulation options)
- Lowest outdoor ambient temperature
- Is the pipe or drain buried or above ground
-Determining the length of Paladin heat trace required for common external heat tracing of metallic and non-metallic pipes could not be simpler as most pipe 2 inch (51mm) or less in diameter only requires a single (straight) trace of Paladin along the length of the pipe.
-For lengths of pipe that have spigots and or valves you will need to add at least 2.5 ft. (0.75m) of additional pipe warming wire per valve and or spigot.
-For special applications and or pipe diameters greater than 2 inches (51mm) contact Heat-Line and speak with an application specialist to determine exact requirements.
Internal Applications
-While the Paladin heated pipe wrap system is designed for external heat tracing of small and larger diameter metallic and non-metallic pipes, it can also be installed within gravity-fed ground water drains given its wet location approval.
– Determining the length of Paladin pipe warming wire required for internal heat tracing of metallic and non-metallic drains could not be simpler as the objective is to create a melt water pathway or channel within the larger drain.
-A common single (straight) internal length of the Paladin is all that is commonly required within a drain. In applications where the outlet of the drain is exposed, Heat-Line recommends to double back or dual trace the last 2-5 ft. (0.6m – 1.5m) of the drain.
Paladin can be purchased direct from Heat-Line or from plumbing, electrical and mechanical distributors throughout North America.
Order direct: Once your order is confirmed, you can expect a prompt delivery. Most items ship same day or next. Request a quote online.
Find a distributor nearby: Contact us.
Included in a Paladin system:
- Factory finished, self-regulating heating cable set in a pre-determined length
- 120V GFC models: 4 ft. (1.2 m) power supply lead with 27 milliamp ground fault circuit interrupter plug-in device
- 240V GFC models: 6 ft. (1.8 m) power supply lead with 27 milliamp ground fault circuit interrupter plug-in device
- CS models: 6 ft. (1.8 m), 12 – 14 AWG SJEOOW supply cord for direct hardwire connection, GFCI must be field installed
- Qty 2, 6 in. (15 cm) polyethylene cable guards
- 8.5 in. (21.5cm) cable ties
- Clear, concise installation and support documentation
Paladin Product Code Guide
Paladin Accessories
| PART NUMBER |
DESCRIPTION |
| HLA-120 |
120V plug-in thermostat (GFC) |
|
GFA-STAT
|
120/240V hardwire thermostat with GFCI (CS)
|
| TIMER-120P |
120V plug-in timer (GFC) |
| TIMER-240P |
240V plug-in timer (GFC) |
| TIMER-CS |
120/240V hardwire timer (CS)
|
| MA-10 |
120/240V GFCI/ELCI (CS) |
| INSUL-1.00 |
Insulation sleeve for 1 inch ID pipe (1 5/8 inch ID, 6 ft long) |
| INSUL-1.25 |
Insulation sleeve for 1 1/4 inch ID pipe (1 7/8 inch ID, 6 ft long) |
| INSUL-2.00 |
Insulation sleeve for 2 inch ID pipe (2 5/8 inch ID, 6 ft long) |
| INSUL-3.00 |
Insulation sleeve for 3 inch ID pipe (3 1/2 inch ID, 6 ft long) |
| INSUL-4.00 |
Insulation sleeve for 4 inch ID pipe (4 1/2 inch ID, 6 ft long) |
| HLP-TAPE |
Tape for insulation sleeves (100 ft) |
| INSUL-FOIL |
Aluminum bubble foil insulation (16 in wide, sold by the foot) |
| INSUL-TAPE |
All weather Aluminum foil tape (150 ft) |
| PLD-CG |
Cable guards/protectors (pkg of 4, 6 in each) |
| WARRANTY |
Extended 10 year limited warranty |
Q – What is the difference between Paladin and EXT-R Series?
A – There is no mechanical and or physical difference between the Paladin and EXT-R series product groups. The Paladin system though however carries an additional certification designation that the EXT-R does not which makes the Paladin product certified for use in Roof and Gutter de-icing applications.
Q – Is Paladin safe to use on plastic pipes?
A – Yes. The Paladin system is approved for use on all metallic and non-metallic pipe applications. The advanced self-regulating technology employed in the Paladin product renders it safe on plastic pipes even when dry as it can never overheat and damage the pipes.
Q – Can Paladin be buried?
A – Yes. The Paladin system (along with EXT-R and EXT-T) is certified for both direct burial and wet locations making the heating cable and proprietary end-seal termination completely safe to bury.
Q – Can Paladin only be used to trace pipes on the outside?
A – No. Paladin was originally intended to be installed on the outside of the pipes however because of its specialized wet location approval it is suitable to be placed inside non-pressurized, non-potable pipes such as drains.
Q – Do I have to spiral the Paladin system around the pipe or just run straight along the side of the pipe?
A – Since Paladin has extraordinary heat transfer properties it can be simply run straight along the pipe without the need to pitch or spiral the heater. This unique ability means that the overall length of heating cable required greatly reduced, decreasing overall operating costs.
Q – Does Paladin come with a thermostat?
A – A thermostat is not included with the Paladin product as they are not required for proper and safe operation; however, a thermostat can be purchased as an additional accessory. Depending on system applications, or where automatic operation is preferred, a thermostat can be used to switch the system on and off to help conserve power or to duty cycle the system. When combined with insulation thermostats can substantially increase energy efficiency.
Q – Can I (the homeowner) install Paladin?
A – Heat-Line provides proper and easy to follow installation instructions with all of our products, and offers market-leading technical support. As a result, most Heat-Line systems, including Paladin can be installed by homeowners; however, Heat-Line commonly recommends that a qualified tradesperson complete the installation process
Q – What do I do if I have extra Paladin heating cable?
A – If you have extra heater you can loop the excess back up the pipe or concentrate more heating cable in more exposed sections of the pipe. If needed it is safe for the heating cable to overlap as it is self-regulating and will not overheat.
Q – Does the unit shut off when not required?
A – No. Paladin self-regulating heating cable systems increase heat output with cold but more importantly, decrease heat output with warmth. As a result, Heat-Line brand products are very energy efficient to operate, but do not completely shut off as they can only idle their output to a minimum amount. To completely shut off the system it must be unplugged or installed with a thermostat. Heat-Line brand systems should be unplugged or shut off when not required (summer months) and tested each year before use.
Q – Does a 240-volt system use less power than a 120-volt system?
A – No – Energy efficiency has nothing to do with the designated voltage. We pay for the energy in watts, not in volts. Years ago, the term more efficient was attached to 240 volt systems because you can put more load or amperage on a 240 volt circuit. Unfortunately, the term more efficient somehow became misinterpreted to mean more energy efficient which is not the case.
Q – If the power fails, do I have to reset the unit?
A – Heat-Line products including Paladin are designed to turn back on as soon as the power to the unit is supplied. Once re-energized the Paladin system has the ability to increase its output to immediately begin to defrost any section of the pipe that has or was close to freezing during the power outage. In many instances defrosting the pipe can take as little as an hour or less.
Q – How much power does a Paladin consume?
A – All Heat-Line brand systems including Paladin employ Heat-Line’s advanced self-regulating heating cable technology which operates to deliver energy and heat output to areas of the pipe that are cold and reduces energy and heat output to areas which are warm. While the overall amount of energy consumed depends on multiple factors you can be assured that you are installing the most energy-efficient heating cable system available. If you would like to reduce your energy consumption further you can investigate the addition of a thermostat, timer, and or other control device.
Q- Is there a maximum length of Paladin heating cable systems?
A – Yes. The maximum circuit length of Paladin that is allowed on a 120V circuit is 120 ft. (37m), and or 240 ft. (73m) on a 240V circuit. For applications that require longer lengths please see EXT-R.
Q – What length of Paladin will I need?
A – The length of Paladin heating cable that will be required can change from application to application as it depends on the type and size of the pipe, the amount of insulation applied to the pipe after the Paladin is installed, and the minimum outdoor ambient temperature. In most cases, pipe diameters equal to or less than 2in. (51mm) only require a single run of Paladin for proper protection in climates as cold as -40°F (-40°C) when properly insulated. Once you have the required information collected including pipe type (metallic or non-metallic), pipe diameter, pipe length, lowest outdoor ambient temperature, number of valves or external spigots, and potential insulation thickness you employ the Paladin length selection chart or contact Heat-Line directly to speak with a product specialist.
Q – Can Paladin be cut to length if too long?
A – No. The Paladin system manufactured by Heat-Line is a pre-assembled factory terminated advanced self-regulating heating cable system that is not designed to be field terminated and or tailored to length. If you have extra heater you can loop the excess back up the pipe or concentrate more heating cable in more exposed sections of the pipe.
Q – My Paladin system is too short; can I add a small section onto the end? If not, what can be done?
A – No. The Paladin system manufactured by Heat-Line is a pre-assembled advance self-regulating heating cable system that includes a proprietary end-seal termination and elastomeric heating cable jacket engineered to be certified for direct burial and wet locations. As such the Paladin system cannot be spliced together in the field. If greater length of the Paladin is required you may purchase a single continuous product of the proper length, and or relocate a second power source and install an additional Paladin system to complete the required freeze protection.
Q – Can I install the Paladin system on a pipe that is inside a wall?
A – No. It is not recommended to install the Paladin heating cable system behind a wall as this renders the product unserviceable and means that it is not easily inspected should the product and or piping need to be examined.
Q – What type of insulation should I use with the Paladin system?
A – Heat-Line recommends to use insulation that is best suited to the environment in which it is going to be installed. A common type of insulation employed with Paladin heating cables is fire resistance waterproof pipe foam insulation sleeves. You are also able to implement fiberglass insulation provided it is properly weatherproofed based on the environment.
Q – Where do I purchase the Paladin heating cable system?
A – The Paladin heating cable system manufactured by Heat-Line is available directly through Heat-Line and or any of our Heat-Line product distributors. For a list of Heat-Line product distributors in Canada and the United States please contact Heat-Line directly on our toll-free number at 800-584-4944.
Q – Will the Paladin system work with DC voltage?
A – No. The Paladin heating cable system is designed to work with AC voltage only. For 12 volt or 24 volt DC applications see Kompensator.
1-800-584-4944
Mike –
Todd was spectacular. If only all companies operated like this. He called me back well after regular business hours and graciously answered all my questions. He was fantastic…
Mike –
Todd was spectacular. If only all companies operated like this. He called me back well after regular business hours and graciously answered all my questions. He was fantastic…
Francisco –
This product is a miracle maker, eliminated my drain problem100%. Now I can use the washing machine drain anytime during the day without having to worry about water backing up. Who ever designed the Heat- Line product is a genius. Thank you so very much.
Francisco –
This product is a miracle maker, eliminated my drain problem100%. Now I can use the washing machine drain anytime during the day without having to worry about water backing up. Who ever designed the Heat- Line product is a genius. Thank you so very much.
Darrell –
Shontel was very helpful and informative on the phone regarding what product I needed for the application (below ground water/yard drainage). Product was easy to set up and works great!
Darrell –
Shontel was very helpful and informative on the phone regarding what product I needed for the application (below ground water/yard drainage). Product was easy to set up and works great!
Jonathan –
I purchased 2 custom lengths of Palladin external heat trace cable to protect on demand water heater hot and cold piping, installed on the exterior of our home. The sales department was responsive and thorough, helping me choose the appropriate product and cable length for my specific needs. Although credit card processing presented some difficulties, the representatives worked to ensure an efficient solution and the products shipped and delivered inside of the estimated time frame. Installation was easy with the provided manual and the cable lengths fit perfectly, providing complete protection of all pipe sections and associated valves without shortage or overage. I am very well pleased with this experience and look forward to future project solutions that can be procured through Heat-line. Thank you Todd, Amber and Karin.
Jonathan –
I purchased 2 custom lengths of Palladin external heat trace cable to protect on demand water heater hot and cold piping, installed on the exterior of our home. The sales department was responsive and thorough, helping me choose the appropriate product and cable length for my specific needs. Although credit card processing presented some difficulties, the representatives worked to ensure an efficient solution and the products shipped and delivered inside of the estimated time frame. Installation was easy with the provided manual and the cable lengths fit perfectly, providing complete protection of all pipe sections and associated valves without shortage or overage. I am very well pleased with this experience and look forward to future project solutions that can be procured through Heat-line. Thank you Todd, Amber and Karin.
Chris Treadway –
I purchased the paladin line for my downspout that drained under my sidewalk and into my yard. I had issues with the water in the drainage tube freezing over the winter. The paladin line was easily installed following the well explained website video and now my drain tube is ice free! There are similar products out there, but they aren’t made in North America and they don’t even come close to the quality and warranty of the Heat Line. Take your chances if you want, but I’m positive you won’t regret buying Heat Line products.
Chris Treadway –
I purchased the paladin line for my downspout that drained under my sidewalk and into my yard. I had issues with the water in the drainage tube freezing over the winter. The paladin line was easily installed following the well explained website video and now my drain tube is ice free! There are similar products out there, but they aren’t made in North America and they don’t even come close to the quality and warranty of the Heat Line. Take your chances if you want, but I’m positive you won’t regret buying Heat Line products.
Bobby –
Great product. Works well and staff was very helpful
Bobby –
Great product. Works well and staff was very helpful
Michael –
The Paladin product is working EXACTLY as advertised! I have over 30 feet of exposed condensate line from my furnaces in my attic. It’s got pipe insulation, but that still doesn’t prevent the outside end from freezing, covering over in ice, and (only one time – but that was enough!) freezing all the way back to both furnaces and shutting them down (15 degrees outside, at night, got down to 50 inside the house, and we weren’t to be above freezing for another 3 days). I had the line installed by my mechanical contractor (took a couple of hours, but done right) and when it started dipping down a few days ago, plugged it in. We are just getting above freezing today (maybe) after over 48 hours in teens and twenties – without the windchill. The water coming out the end of the pipe was MELTING the ice collecting on the ground – at 12 degrees – last night. Applications support set me up with the right product (I was looking at more expensive in-pipe solution), with no hard sell – even helped me decide about a thermostat (did not buy) as my application probably wasn’t long enough to be much of a savings. Placing and processing the order was a breeze, and they were very careful to be certain the order was correct before we completed the transaction. Hardest part was waiting, knowing frigid temps were returning – still only took three days from Canada to Georgia. I would highly recommend the product – and the company – to anyone experiencing freezing issues with any water or drain lines.
Michael –
The Paladin product is working EXACTLY as advertised! I have over 30 feet of exposed condensate line from my furnaces in my attic. It’s got pipe insulation, but that still doesn’t prevent the outside end from freezing, covering over in ice, and (only one time – but that was enough!) freezing all the way back to both furnaces and shutting them down (15 degrees outside, at night, got down to 50 inside the house, and we weren’t to be above freezing for another 3 days). I had the line installed by my mechanical contractor (took a couple of hours, but done right) and when it started dipping down a few days ago, plugged it in. We are just getting above freezing today (maybe) after over 48 hours in teens and twenties – without the windchill. The water coming out the end of the pipe was MELTING the ice collecting on the ground – at 12 degrees – last night. Applications support set me up with the right product (I was looking at more expensive in-pipe solution), with no hard sell – even helped me decide about a thermostat (did not buy) as my application probably wasn’t long enough to be much of a savings. Placing and processing the order was a breeze, and they were very careful to be certain the order was correct before we completed the transaction. Hardest part was waiting, knowing frigid temps were returning – still only took three days from Canada to Georgia. I would highly recommend the product – and the company – to anyone experiencing freezing issues with any water or drain lines.
Tom –
I chose this device because I was looking for something that would be reliable for a long period of time. After speaking to Lorne about how it works and how it was made, and its safety values I was convinced that this product was exactly what I was looking for. And after the freezing weather we just went through I now know I made the right choice. Peace of mind is priceless. Thank you.
Tom –
I chose this device because I was looking for something that would be reliable for a long period of time. After speaking to Lorne about how it works and how it was made, and its safety values I was convinced that this product was exactly what I was looking for. And after the freezing weather we just went through I now know I made the right choice. Peace of mind is priceless. Thank you.
Randy –
Hello, after doing extensive review of heat trace cables, I decided to use heat-lines product because of the info I received from a phone conversation with heat-lines tech. Even though the price seemed substantially higher, I still chose the heat-lines product for longevity, hearing they have cables that have been installed for 20 plus years.
Randy –
Hello, after doing extensive review of heat trace cables, I decided to use heat-lines product because of the info I received from a phone conversation with heat-lines tech. Even though the price seemed substantially higher, I still chose the heat-lines product for longevity, hearing they have cables that have been installed for 20 plus years.
Mike Knoras –
Just placed my first order and had a great experience! Brent Heise (applications) actually listened to my situation, objectives, and all my questions before helping me choose the best product for my needs. Surprise! It was not the product I expected when I called – it was better application, and less cost! He went over all the possible options but didn’t press me to buy anything he did not think I truly needed. Saved over $300 from what I expected because he addressed my specific needs, and didn’t just want to “make a sale”. Polite and friendly, too. Would not hesitate to contact him, or Heat-Line, in the future or recommend them or their product. I was not ready to order, at the time, and when I called back, Amy Gaynor, treated me like I was her best customer. She made sure my order was correct – even checking with Brent, when there was a question – and took the time to make certain I understood the whole process. This was a really great experience after a year of not-so-great dealings with both vendors and contractors. I look forward to updating my comment once the Paladin product is installed and operating.
Mike Knoras –
Just placed my first order and had a great experience! Brent Heise (applications) actually listened to my situation, objectives, and all my questions before helping me choose the best product for my needs. Surprise! It was not the product I expected when I called – it was better application, and less cost! He went over all the possible options but didn’t press me to buy anything he did not think I truly needed. Saved over $300 from what I expected because he addressed my specific needs, and didn’t just want to “make a sale”. Polite and friendly, too. Would not hesitate to contact him, or Heat-Line, in the future or recommend them or their product. I was not ready to order, at the time, and when I called back, Amy Gaynor, treated me like I was her best customer. She made sure my order was correct – even checking with Brent, when there was a question – and took the time to make certain I understood the whole process. This was a really great experience after a year of not-so-great dealings with both vendors and contractors. I look forward to updating my comment once the Paladin product is installed and operating.
Scott MacFarlane –
After several years dealing with frozen pipes and retail store heat tapes the stress is finally over. I ordered a custom length of Heatline Paladin, it came far quicker then anticipated and was very easy to install, best of all it works incredibly well. Thanks Heatline!
Scott MacFarlane –
After several years dealing with frozen pipes and retail store heat tapes the stress is finally over. I ordered a custom length of Heatline Paladin, it came far quicker then anticipated and was very easy to install, best of all it works incredibly well. Thanks Heatline!
Rick –
Great experience, helpful information and quick shipping.
Rick –
Great experience, helpful information and quick shipping.
Nancy –
Shontel Neville was an excellent salesperson to deal with. Very knowledgeable and was able to recommend the correct cable for my application. Product was made to suit application and delivered all within a week of ordering.
Nancy –
Shontel Neville was an excellent salesperson to deal with. Very knowledgeable and was able to recommend the correct cable for my application. Product was made to suit application and delivered all within a week of ordering.
Michael –
I am a Landscape Designer and Installer is the Chicago area. We were having issues with outdoor drainage systems freezing during fast freeze thaw cycles. This product is a game changer in allowing our customers to depend on their drainage systems working to their full potential, no matter the season. The peace of mind that it gives us, as well as our customers knowing that their system won’t be compromised during the harsh winter months is invaluable. I see a scenario where this becomes a viable option for every job we install.
Michael –
I am a Landscape Designer and Installer is the Chicago area. We were having issues with outdoor drainage systems freezing during fast freeze thaw cycles. This product is a game changer in allowing our customers to depend on their drainage systems working to their full potential, no matter the season. The peace of mind that it gives us, as well as our customers knowing that their system won’t be compromised during the harsh winter months is invaluable. I see a scenario where this becomes a viable option for every job we install.
Bruce –
Your people were so friendly and helpful, making sure I was getting the right product for my drain pipe but also walking me through the process. Installation was simple and with it being minus 25 last night, My drain pipe is clear of ice and no backup. Thank You for your help and a great product.
Bruce –
Your people were so friendly and helpful, making sure I was getting the right product for my drain pipe but also walking me through the process. Installation was simple and with it being minus 25 last night, My drain pipe is clear of ice and no backup. Thank You for your help and a great product.
Earl –
Heatline is a quality product easy to install and use. The sales person I talked to was courteous and very knowledgeable. I highly recommend this product.
Earl –
Heatline is a quality product easy to install and use. The sales person I talked to was courteous and very knowledgeable. I highly recommend this product.
Bill –
Every time I called they were so nice and respectful and went way above my expectations to help in any way they can. They were very prompt to deliver the product the next day and it was at my home the next day. I purchased a heat line for my lake water and a heat line for my pipe to the tile bed from my septic tanks at my Lakehouse. I would put my money on this company any day, they are great.
Bill –
Every time I called they were so nice and respectful and went way above my expectations to help in any way they can. They were very prompt to deliver the product the next day and it was at my home the next day. I purchased a heat line for my lake water and a heat line for my pipe to the tile bed from my septic tanks at my Lakehouse. I would put my money on this company any day, they are great.
Robert –
Choosing Heat-Line, after doing some research online, proved to be the best option. The video blog really helped me visualize and understand how the product can be applied. I am grateful for the advice of Brent, who was helping me throughout the process and the whole team at Heat-Line, to include Amy and the production members.
Robert –
Choosing Heat-Line, after doing some research online, proved to be the best option. The video blog really helped me visualize and understand how the product can be applied. I am grateful for the advice of Brent, who was helping me throughout the process and the whole team at Heat-Line, to include Amy and the production members.
Mike –
Excellent product and service. Very pleased! Thanks.
Mike –
Excellent product and service. Very pleased! Thanks.
Teresa –
As a 60 year old woman trying to figure things out on my own, this product was super simple to install. The customer service representative that I emailed and called was very quick to respond and answered all my questions. The product was promised in 5-7 days and it arrived within 2 days! I will definitely use this company again!
Teresa –
As a 60 year old woman trying to figure things out on my own, this product was super simple to install. The customer service representative that I emailed and called was very quick to respond and answered all my questions. The product was promised in 5-7 days and it arrived within 2 days! I will definitely use this company again!
Barth –
Everything went smoothly. I’ll admit that I find your price extremely high compared to other similar products on the market, but it may be worth it after a winter of experience.
Barth –
Everything went smoothly. I’ll admit that I find your price extremely high compared to other similar products on the market, but it may be worth it after a winter of experience.