Heat-Line Team

Heat-Line is a Canadian owned and operated company that since 1988 has dedicated its resources to the development of advanced heating cable solutions. Founded by a licenced practicing electrician, Heat-Line is committed to developing products out of necessity, providing products that meet the needs and challenges of those individuals that call some of the most extreme cold climates home. There are many companies that sell heating cables; Heat-Line provides solutions.

Delivering exceptional customer service is one of Heat-Line’s top priorities. From start to finish, the friendly and knowledgeable personnel deliver quality customer service that begins with your initial inquiry and continues from helping you select the right freeze protection system for your particular application to product installation, future maintenance, and any questions or concerns that you have along the way. The ability to develop products that meet the challenging needs of individuals in cold climates relies solely on the ability to communicate and understand the requirements of the customer.

Heat-Line products offer cost-effective operation and maintenance reliability that no traditional heating cable or heat tape can match. All Heat-Line products are manufactured using advanced self-regulating heating cable. Heat-Line systems save time and money when compared with traditional constant wattage heating cable/ tape systems.

Over the years Heat-Line has received many nominations and awards. In 2001 Heat-Line was awarded two of the most coveted awards in the Hardware Business in Canada for the Paladin and Edge-Cutter products.  CHHMA - Canadian Hardware and Housewares Manufacturers Association. "Best New Canadian Product", CHRA - Canadian Hardware Retailers Association "(INA) Innovative New Product Award". For the year 2013, Heat-Line was awarded the ‘Business Achievement Award’ from the local Haliburton Highlands Chamber of Commerce.

image of the Heat-Line staff standing outside

Team Members

Lorne Heise - Founder
Research and Development, Senior Technical Support,
Co-founder of Heat-Line in 1988

Brent Heise - Vice President
Sales, Technical Support, Research and Development


Robin Heise - Founder
Accounting, Co-founder of Heat-Line in 1988

Laura Roberts - Office Administration
Office Manager, Marketing, Human Resources


Shontel Neville
Customer Service, Purchasing, Returns


Matt Roberts - Operations Manager
Business Operations, Sales & Marketing


Todd Byers
Customer Service, Sales, Technical Support


Richard Mee
Production Manager, Quality Control


Belinda Clarke
Customer Service, Order Processing


Pam Darnbrough
Manufacturing, Shipping and Receiving


Tom Sedgwick

Colette Pavlinic 
Manufacturing, Receiving

Mike Beatty

Dave Lamb - Millwright 
Manufacturing, Research and Development

Andrew Travenetti 

Brad Parker

Stephen Wall